His friends had already been used to teasing him nicely in recent years. Enzo Derrick had chosen to pay for the League Pass, where they could always find a way to follow the NBA, via illegal streaming sites. ” At least I have access to all the matches! “, retorted the young man of 22 years, always” satisfied ” from the Great League broadcast platform, and who had never been confronted with ” major issues “. Until this season…
Every night, this enthusiast gets up to follow the meetings of the Pistons, and those of the Thunder, the Blazers or the Spurs and reacts live to his more than 5,000 followers on Twitter. ” It is the chosen way of life. It’s a pleasure to follow the NBA on a daily basis. There, clearly, there is no more pleasure “, regrets this resident of Marseille who is graduating to become a basketball coach. ” Limit, I pray it works. »
Such testimonials BasketballUSA had no trouble collecting them as user complaints are multiplying on social networks or on forums (here, the or the) since the resumption of the regular season. On Twitter, the platform technical service spends his days apologizing for the inconvenience to fans who challenge him. A sequence all the more regrettable for the league, which launched its new application upstream of this season, while breaking the amount of its subscriptions to the platform.
Unable to adjust image quality
Why such a wave of discontent? Enzo Derrick tells. At night, after smooth first halves, things usually get tough for him in the second half, with picture definition dropping to ” 144p “. ” Really you can’t see the ball. Luckily you know the players otherwise… He then put the match on hold for a minute, hoping to gain in fluidity. But nothing helps. The transmission quality becomes so low that it sometimes stops the match. ” It is driving me crazy. It’s really the player that bugs. »
And it plays on the activity of this account, I confess to being much less active in terms of production and content. 🙁
We apologize, we hope to be able to fully relive the season when this shitty app becomes functional again. 🤞🏼 https://t.co/oQVGDTB4HE— Grizzlies France (@GrizzliesFR) November 10, 2022
Olivier, 28, who manages the Kings France account on Twitteralso deplores a “ poor image quality despite a good internet connection, streaming that stops regularly to load or that cuts outright with a technical error message… “Based in the Hauts-de-Seine, he also wonders why the function to adjust the quality of the image is no longer available as was the case in the past. On computers, the League Pass almost always switches to high definition. It is therefore impossible to choose a lower quality so as not to risk experiencing slowdowns.
Another feature very much regretted by users, the multi-screen allowing to follow up to four matches at the same time. At the very beginning of the season, the “slow motion” key, very useful for observing a game system in more depth, for example, was not available either. She reappeared after a week of competition, as mysteriously as she had disappeared.
Failed free trial
And all these little problems arise when it is possible to launch the match, because it has already happened to the people questioned to find themselves faced with a… white screen. ” The quality of streams has been disastrous since the start of the season regardless of the platform used. Via the ‘Web player’, regardless of the browser used, sometimes the player simply does not launch. Some matches in replay have no streams available, as if the match had not been broadcast “, lists “Phonte”, 36, who launched the account Twitter dedicated to the Blazers.
For “NYGFans10”, based in Jackson (Tennessee), his first League Pass experience was cut short. This says a lot to bet on the FanDuel site which recently put forward a promotion: by reaching a certain amount of NBA bets, it was possible to benefit from several free months on the NBA platform. Only a month later, he has already terminated his subscription. “ Even with free trials, that’s how bad the app is. So I didn’t spend a dime on the app and quit because it doesn’t work. If a trial doesn’t work, why should I spend money? he asks himself.
Thomas, he which powers the Cavs’ season-tracking Twitter account, faced another problem. He paid the 120 euros subscription to League Pass on Google Play before having to… repeat the operation on the league’s official website because he was asked to adjust his payment method. ” I haven’t heard back from the after-sales service yet. (for reimbursement) but if I spent 240 euros to find myself watching the matches on a streaming site… “, has trouble swallowing the young man of 25 years, based in the Gers.
Forced to migrate to other sites
Because yes, like others, he happened to be forced to migrate to streaming sites to follow the matches live. ” My subscribers gave me the name of a site, it’s quite dramatic… It’s the big, big, big disappointment of the season “, repeats this enthusiast according to whom the NBA has” years behind the NFL » in terms of distribution on a dedicated platform.
The NBA App doesn’t even work on PS5 I had to watch the Lakers game in Korean last night. Announcers were lit though
—Jake (@JakeAndHoops) November 3, 2022
” It seems illogical to me to use illegal streams to see matches that the legal platform cannot broadcast “, also regrets” Phonte “. A long-time subscriber, who benefited from a reduction as a former customer, he did not hesitate to contact the technical department, who replied that the NBA had experienced a period of ” transition before and during pre-season, presumably in reference to the new app. ” That’s why we have encountered a lot of problems and bugs on our system, but we know that’s no excuse. […] We are aware of the issue which we hope to resolve as soon as possible. »
The kind of response that Enzo Derrick struggles to settle for. He who does not manage to use the League Pass on X-Box at all, has “ feels like the NBA doesn’t care “. He will go to the end of his subscription because ” the year is already paid in any case. I hope that we will be listened to that they will change things. »
Joined by email, the league says to be “ aware that some fans have reported technical issues with the NBA app and we are working to resolve them. As with any new product launch, we are continually making updates to improve the user experience. »
In detail, the NBA considers the white screen problem to have been ” resolved thanks to an update made last week. On the adjustment of the image quality, she specifies that ” All of our streams are adaptive bitrate, so the quality should automatically adjust based on the available network. Most users want to have a data saving mode to manually force lower bandwidth to save on data costs. There is a setting in the mobile app and we are working to make it more accessible. As for the multi-screen option, it should be restored in the coming weeks.
